• Customer Service Training: Critical Elements of Customer Service

    R599.00 Ex.VAT 15%
    This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.
  • CRM: An Introduction to Customer Relationship Management

    R599.00 Ex.VAT 15%
    This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking.
  • Call Center Training: Sales and Customer Service Training for Call Center Agents

    R599.00 Ex.VAT 15%
    In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize.
  • Customer Service Training: Managing Customer Service

    R599.00 Ex.VAT 15%
    In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge.