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Branding: Creating and Managing Your Corporate Brand
R599.00 Ex.VAT 15%This course will get you started on the road to creating a perfect brand. Youll learn how to develop a visual identity from start to finish, the basics of graphic design, and how to keep your brand energized and alive. -
Working Smarter: Using Technology to Your Advantage
R599.00 Ex.VAT 15%In this course, youll learn how to use technology to your advantage. Computers, various types of applications, software purchases, technical training, IT budgets, security, privacy, usage policies, ergonomics, instant messaging, and telecommuting are all covered. -
Employee Accountability
R599.00 Ex.VAT 15%You will begin this course by exploring what accountability is all about and some recent events that have caused people to look at accountability more closely. Then, youll learn ways to build accountability and ownership in your organization and make yourself more accountable. Supporting skills, like goal setting, feedback, and delegation, are also covered. -
Change Management: Change and How to Deal With It
R599.00 Ex.VAT 15%Some people enjoy the opportunities and excitement that change brings. Others, however, have a harder time adapting. To complicate matters, our feelings often depend on the situation. This course will teach you how to manage change in a positive way. -
Creating a Google AdWords Campaign
R599.00 Ex.VAT 15%In this one-day course, you will learn how Google AdWords work, what pay per click means, the importance of correctly setting an AdWord budget, how to select keywords and set up ad groups, how to design a compelling ad, and how to make adjustments to increase success. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
R599.00 Ex.VAT 15%In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Negotiating for Results
R599.00 Ex.VAT 15%In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing. -
Business Etiquette: Gaining That Extra Edge
R599.00 Ex.VAT 15%In this course, youll learn all about business etiquette. First, you will learn tips for meeting new people, which includes a good handshake, knowing how to handle business cards, making small talk, remembering names, and crafting a good first impression. Then, youll learn how to dress for success, dine with confidence, and present yourself well on the phone and via e-mail. -
Advanced Writing Skills
R599.00 Ex.VAT 15%In this course, you will learn how to write specific kinds of documents, including letters, business cases, reports, and proposals. You will also review some fundamental writing rules, such as the four Cs of writing and paragraph construction. -
Facilitation Skills
R599.00 Ex.VAT 15%In this course, you will learn what facilitation is, skills that a facilitator should have, and the different skill levels of a facilitator. Then, you will learn some basic facilitation techniques, including ground rules, differentiating between content and process, bringing divergent and convergent thinking together, degrees of support, managing difficult participants, building sustainable agreements, and more. Supporting skills, such as communication, feedback, and team building, are also covered. -
Business Ethics for the Office
R599.00 Ex.VAT 15%In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlbergs six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Stress Management
R599.00 Ex.VAT 15%This course will teach you some different ways to look at stress, ways to take care of yourself to reduce the stress that you feel, and coping techniques. You will also learn some time management and organizational tips to help you work smarter. -
Mastering The Interview
R599.00 Ex.VAT 15%In this course, you will learn how to prepare for and participate in a job interview. Well share the types of questions to expect, as well as the questions that you should think about asking. You will also learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up after an interview. -
Research Skills
R599.00 Ex.VAT 15%In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, youll learn how to find information using the librarys Dewey Decimal System, journals, and the Internet. -
Orientation Handbook: Getting Employees Off to a Good Start
R599.00 Ex.VAT 15%In this course, you will learn why orientation is so important. You will learn about the four components of employee commitment as well as the commitment curve. You will also learn how to develop successful orientation and training programs. -
Public Speaking: Speaking Under Pressure
R599.00 Ex.VAT 15%This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. Youll focus on short responses and learn ways to expand a basic presentation. -
Bullying in the Workplace
R599.00 Ex.VAT 15%In this course, you will learn what bullying is and what it can cost an organization. You will also learn how to protect yourself from bullying, what to do if you are bullied, and what to do if you witness bullying. -
Advanced Skills for the Practical Trainer
R599.00 Ex.VAT 15%To begin, you will explore the trainers role and what skills and competencies trainers should have. Then you will learn about the learning process and different learning styles, and apply that knowledge to designing programs and motivating learners. You will also learn ways to manage the stress of training, plan a workshop, and lead a training session. Then, you will learn techniques for dealing with difficult participants, evaluating learning, and conducting on-the-job follow-up. Alternative training methods, such as eLearning, co-facilitation, and team teaching will also be covered. -
Skills for the Administrative Assistant
R599.00 Ex.VAT 15%In this course, youll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. Youll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying no, working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too. -
Risk Management
R599.00 Ex.VAT 15%In this course, you will learn about the seven Rs and four Ts that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Anger Management: Understanding Anger
R599.00 Ex.VAT 15%This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. -
Building Better Teams
R599.00 Ex.VAT 15%In this course, you will learn what forms teams can take. Youll also evaluate your team player type, learn ways to build an effective team, and identify things that you can do to become a good team player. -
Managing Pressure and Maintaining Balance
R599.00 Ex.VAT 15%This course will teach you about the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead. -
Writing a Business Plan
R599.00 Ex.VAT 15%In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. -
Onboarding: The Essential Rules for a Successful Onboarding Program
R599.00 Ex.VAT 15%This course will explore the benefits of onboarding, show you how to design an onboarding framework, give you ways to customize the program for different audiences (including managers and executives), and demonstrate how to measure results from the program. -
Active Listening
R599.00 Ex.VAT 15%In this course, you will learn what active listening is and what qualities active listeners have. Youll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Accounting Skills for New Supervisors
R599.00 Ex.VAT 15%In course, you will learn the basics of accounting, including financial terms, generally accepted accounting principles, the accounting cycle, key financial reports, financial analysis tools, and budgeting. -
Goal Setting
R599.00 Ex.VAT 15%In this course, you will create your personal vision, identify your values, and make a bucket list. From there, youll create goals with SPIRIT, set up support systems, learn how to deal with setbacks, and identify ways to get started on your journey right now. -
Time Management: Get Organized for Peak Performance
R599.00 Ex.VAT 15%In this course, you will learn how to organize your workflow and office space, use your planner effectively, and delegate some of your work to other people. -
Business Succession Planning: Developing and Maintaining a Succession Plan
R599.00 Ex.VAT 15%This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Employee Dispute Resolution: Mediation through Peer Review
R599.00 Ex.VAT 15%In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision. -
Conflict Resolution: Dealing With Difficult People
R599.00 Ex.VAT 15%In this course, you will learn the benefits of conflict, techniques for getting to the heart of the matter, anger and stress management tips, and ways to improve your own attitude. Youll also learn a practical three-step model that will help you resolve conflict in a positive manner. -
NLP Tools for Real Life
R599.00 Ex.VAT 15%This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis. -
Body Language: Reading Body Language as a Sales Tool
R599.00 Ex.VAT 15%In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. Youll also learn how to send the right message with body language, dress, and personal interactions. -
Writing Reports and Proposals
R599.00 Ex.VAT 15%To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. Youll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material. -
Survival Skills for the New Trainer
R599.00 Ex.VAT 15%In this course, you will learn the basic skills that every trainer must have. This includes dressing appropriately, being assertive, being genuine, communicating well, connecting with people, handling difficult participants, and a desire to learn. At the end of the course, youll review a list of dos and donts and consider your next steps. -
Project Management Training: Understanding Project Management
R599.00 Ex.VAT 15%This in-depth course will take you through all aspects of project management. First, you will consider what a project is and what a project manager does. Then, you will work through the four stages of the project life cycle: conceptual, planning, execution, and termination. You will also learn some supporting skills, like teamwork, communication, and presentation. -
Communication Strategies
R599.00 Ex.VAT 15%This course will teach you all about the various aspects of communication. Youll learn about asking questions, probing for information, active listening, and body language. Supporting skills are also covered, such as self-esteem, building relationships with others, and assertiveness. -
The Practical Trainer
R499.00 Ex.VAT 15%In this course, you will learn what makes a successful trainer and a successful training program. You will also learn about adult learning principles, the learning process, Kolbs experiential learning cycle, and learning styles. Youll even complete an assessment to help you identify your training preferences. Then, you will learn how to apply the learning cycle to assess needs, develop a program outline, choose training methods, design learning sequences, add some fun and games, and launch the program. You will also learn tips for delivering your program and managing difficult participants. -
Customer Service Training: Critical Elements of Customer Service
R599.00 Ex.VAT 15%This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Prospecting for Leads Like a Pro
R599.00 Ex.VAT 15%This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls. -
Marketing with Social Media
R599.00 Ex.VAT 15%In this course, you will learn how to develop a social media marketing plan as a part of an overall marketing strategy, determine who should be on your team, and choose how you will measure what is taking place. In addition, you will learn about blogging, explore some of the major social media sites (such as LinkedIn, Twitter, and Facebook), and look at how specialty sites and social media management tools can take your social media marketing to the next level. -
Using Activities to Make Training Fun
R599.00 Ex.VAT 15%In this course, you will explore different types of games, including icebreakers, energizers, simulations, and case studies. You will also learn how to get buy-in, deal with reluctant participants, troubleshoot games, and create your own games. To top things off, we will give you four activities that you can customize and re-use in your own training sessions. -
Conference and Event Management
R599.00 Ex.VAT 15%In this course, you will learn all the essentials of event planning, including setting objectives, budgeting, using committees, advertising, choosing a venue, selecting a menu, developing takeaway items, gathering feedback for the plan, hosting the event, and evaluating how it all went. -
Balanced Scorecard Basics
R599.00 Ex.VAT 15%You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organizations mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. -
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The Minute Taker’s Workshop
R599.00 Ex.VAT 15%Youll begin this course by learning what a minute-taker does and what skills they should have. Then, youll learn about different styles of minutes, what to record, how to prepare minutes, and how to keep a minute book. -
Getting Your Job Search Started
R599.00 Ex.VAT 15%In this course, you will learn how to manage change, identify your values and skills, consider your vocation, find jobs, network, and set goals. Then, you should be ready to start the search for your dream job. -
Business Writing That Works
R599.00 Ex.VAT 15%This course will teach you the four Cs of writing: clear, concise, complete, and correct. You will also learn some of the fundamentals of good writing, including word agreement, active and passive voice, sentence construction, punctuation, and spelling. Finally, you will have a chance to apply these skills to real-life situations, such as writing e-mails, memos, and letters. -
Crisis Management
R599.00 Ex.VAT 15%To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis. -
The Professional Supervisor
R599.00 Ex.VAT 15%In this course, you will learn how to plan effectively, build a high-performing team, motivate employees, provide effective feedback, delegate, and manage conflict. You will also receive an introduction to several leadership theories, including John Adairs action-centered leadership model, Paul Hersey and Ken Blanchards Situational Leadership II model, and Velsofts signature leadership assessment. -
Creating a Workplace Wellness Program
R599.00 Ex.VAT 15%To begin this course, you will consider the benefits of workplace wellness programs. Then, you will learn how to create a wellness committee, outline a wellness program, gather support for it, perform appropriate research (including a needs analysis), design an appropriate package, and get buy-in for it. You will also learn how to implement the wellness program, evaluate how it is doing, and present the results in a tangible manner. -
Public Speaking: Presentation Survival School
R599.00 Ex.VAT 15%This course will teach you how to manage your thoughts, body language, nervousness, and speech patterns to present yourself professionally. Youll also learn how to present at meetings, use the five-S pattern to prepare a good presentation, and punch up your presentation with visual aids. As a bonus, youll complete Velsofts signature personality assessment to help you identify your strengths and weaknesses as a speaker. -
Introduction to Neuro Linguistic Programming
R599.00 Ex.VAT 15%This introductory course will teach the basics of neuro linguistic programming (NLP). Youll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language. -
Generation Gap: Closing the Gap in the Workplace
R599.00 Ex.VAT 15%During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap. -
Basic Internet Marketing
R599.00 Ex.VAT 15%In this course, you will learn how to market online, where your target market is, and what results you are getting. You will also learn about search engine optimization, e-mail campaigns, pay per click advertising, and more. -
Workplace Ergonomics: Injury Prevention Through Ergonomics
R599.00 Ex.VAT 15%In this course, you will learn how to identify, assess, and resolve ergonomic issues. You will also learn about basic ergonomic principles for sitting, standing, lifting, transporting items, and using tools. Ergonomic environments and workstations will also be covered. -
Creating a Dynamite Job Portfolio
R599.00 Ex.VAT 15%In this course, youll learn about the different aspects of your job package, including your resume, cover letter, and job portfolio. Youll also receive a plan that will get you to a job in 60 days, techniques for writing thank-you notes, and tips for choosing your references. -
Disability Awareness: Working with People with Disabilities
R599.00 Ex.VAT 15%In this course, you will explore what the word disabilities means and what some common disabilities are. You will also explore stereotypes, misconceptions, and labels. Then, you will learn ways to encourage diversity, create an accessible workplace, make appropriate accommodations, and protect the privacy of your employees.
