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Anger Management: Understanding Anger
R599.00 Ex.VAT 15%This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. -
Workplace Violence: How to Manage Anger and Violence in the Workplace
R599.00 Ex.VAT 15%In this course, you will learn a nine-stage plan to help organizations prevent violence. You will also learn how to respond to violent incidents, manage anger, and implement design and hiring practices that will keep employees safe. -
Personal Brand: Maximizing Personal Impact
R599.00 Ex.VAT 15%In this course, youll learn what a brand is and how you can leverage it to make a personal impact. Youll define, design, and plan the interior elements of your brand (such as your confidence level and approach to others) as well as the exterior elements (such as how you dress and act). Youll also learn supporting skills, such as setting goals, communicating effectively, building your credibility, managing difficult conversations, influencing others, and speaking in public. -
Knowledge Management
R599.00 Ex.VAT 15%In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well. -
CRM: An Introduction to Customer Relationship Management
R599.00 Ex.VAT 15%This course will teach you how to make a decision about the need for CRM, the benefits of CRM, and how to coordinate the base requirements for a CRM undertaking. -
Overcoming Objections to Nail the Sale
R599.00 Ex.VAT 15%In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well. -
Basic Business Management: Boot Camp for Business Owners
R599.00 Ex.VAT 15%This course will give you all the skills that you need as a new business owner. Youll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. Youll also learn the basics of leadership and tips for taking your business to the next level. -
Business Process Management
R599.00 Ex.VAT 15%To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered. -
Lean Process Improvement
R599.00 Ex.VAT 15%This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods. -
Creative Thinking and Innovation
R599.00 Ex.VAT 15%In this course, you will identify ways to develop your creative side and build a creative environment. Youll also learn a basic problem-solving process, individual creative thinking tools (such as the RAP model, shoe swap technique, mind mapping, metaphors, and toys), and team-based creative thinking tools (such as brainstorming, brainwriting, rolestorming, the stepladder technique, and slip writing). -
Self-Leadership
R599.00 Ex.VAT 15%In this course, you will explore the four pillars of self-leadership: knowing who you are, knowing what you do, knowing what you need to learn, and using what you know. -
Performance Management: Managing Employee Performance
R599.00 Ex.VAT 15%In this course, you will learn about the Shared Management Model, which helps the manager transfer motivation and responsibility for results to the employee. This course will cover all three phases of the model: preparing the employee for the job, motivating them to do it, and evaluating their performance. -
Problem Solving and Decision Making
R599.00 Ex.VAT 15%In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions. -
Project Management Fundamentals
R599.00 Ex.VAT 15%In this course, you will learn what a project is and what a project manager does. You will also learn about the life cycle of a project. In particular, you will focus on the conceptual phase of project management, where you identify, prioritize, and scope a project idea. -
Budgets and Managing Money
R599.00 Ex.VAT 15%To start this course, you will review the fundamentals of finance (including basic terms, generally accepted accounting principles, and financial roles in an organization). Then, you will learn about different types of budgets and a six-step budgeting process. You will also learn how to monitor budgets, perform basic ratio analysis, and compare investment opportunities. -
Selling Smarter
R599.00 Ex.VAT 15%In this course, you will learn why consultative and customer-focused selling are so important. Youll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients. -
Building Relationships for Success in Sales
R599.00 Ex.VAT 15%This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network. -
Marketing for Small Businesses
R599.00 Ex.VAT 15%This course will teach you how marketing is different for small businesses, elements of a successful marketing message, what the marketing cycle looks like, how to build a marketing plan with the five Ps, how to market with social media, and how to create a marketing budget. You will also explore over 100 strategies and consider which ones are right for your small business. -
Emotional Intelligence
R599.00 Ex.VAT 15%This course will introduce you to the history of emotional intelligence and what its all about. You will explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. You will also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Change Management: Change and How to Deal With It
R599.00 Ex.VAT 15%Some people enjoy the opportunities and excitement that change brings. Others, however, have a harder time adapting. To complicate matters, our feelings often depend on the situation. This course will teach you how to manage change in a positive way. -
Strategic Planning
R599.00 Ex.VAT 15%A good strategic plan describes what the owners want the business to do and how to get there. This course will help you identify all the pieces of a strategic plan and how to put them together to create something meaningful. -
Conducting Effective Performance Reviews
R599.00 Ex.VAT 15%This in-depth course will cover the entire performance management process, various types of performance reviews, goal setting, feedback strategies, coaching tips, techniques for handling performance problems, and ways to maintain performance. -
Networking for Success
R599.00 Ex.VAT 15%In this course, you will learn how to identify opportunities, create a positive first impression, develop a memorable intro, start conversations, shake hands well, handle business cards, manage sticky situations, follow up with others, and organize your network. You will also learn how to network in online spaces, such as LinkedIn, Twitter, and Facebook. -
Customer Service Training: Critical Elements of Customer Service
R599.00 Ex.VAT 15%This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Stress Management
R599.00 Ex.VAT 15%This course will teach you some different ways to look at stress, ways to take care of yourself to reduce the stress that you feel, and coping techniques. You will also learn some time management and organizational tips to help you work smarter. -
Business Succession Planning: Developing and Maintaining a Succession Plan
R599.00 Ex.VAT 15%This course will teach you how to develop and maintain a succession plan with the SUCCESS model, which includes developing a system, identifying resources, creating risk assessments, developing action plans, implementing those plans, and evaluating the results. -
Telemarketing: Using the Telephone as a Sales Tool
R599.00 Ex.VAT 15%In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You will also learn how telemarketing can add to your sales strategy. -
Conflict Resolution: Getting Along In The Workplace
R599.00 Ex.VAT 15%In this course, you will learn what conflict is all about. You will also learn about different types of conflict, stages of conflict, helping others through conflict, and creating win/win solutions. As a bonus, you will also learn supporting skills, such as communication, active listening, and body language. -
Creating a Top-Notch Talent Management Program
R599.00 Ex.VAT 15%In this course, you will learn about the various aspects of talent management, including performance management, succession planning, talent management programs, employee development strategies, and employee engagement plans. -
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Microsoft SharePoint 2016 End User Bundle
R599.00 Ex.VAT 15%Microsoft SharePoint 2016 course is a collaboration platform that allows multiple users to share documents, exchange ideas, and work together. -
Digital Citizenship Conducting Yourself in a Digital World
R599.00 Ex.VAT 15%Online interactions and transactions are replacing real world ones. Regrettably, digital use can become misuse and abuse, often without the responsible person realizing it. As citizens of the digital world, users should learn and accept that they have certain rights and responsibilities. Many are not educated in appropriate technology use; other people know but do not practice it. ‘Digital Citizenship’ is fundamental to a safe and satisfying digital world. This course aims to increase your knowledge and appreciation of the practices needed to ensure you are a good digital citizen. -
GDPR Readiness: Creating a Data Privacy Plan
R599.00 Ex.VAT 15%After completion of this course, you should be able to explain what a data privacy plan will include, know the important terminology and legislation regarding data privacy, map the flow of data in an organization visually, understand and write an information request procedure, develop an internal data handling procedure, understand and write a data security policy, understand and write a personal data protection policy, adapt your current client privacy policy, develop a data breach procedure, decide on training solutions for data privacy, know the other necessary pieces of the data privacy plan and help your organization write, implement, and review a data privacy plan. -
Being a Team Player
R599.00 Ex.VAT 15%Teamwork is essential in any organization, and strongly influences whether a venture succeeds or fails. Participants will learn what characteristics are common to team players, how to demonstrate to others that you are a good team player, types of teams and which ones are vital to every workplace, reasons teams fail, and strategies to ensure success. Other courses that may be of interest are Creating a Positive Work Environment, Making Your Business Better, Problem Solving and Decision Making, Team Building- Developing High Performance Teams, and Communication Strategies. -
Developing a Lunch and Learn Program
R599.00 Ex.VAT 15%This course will help you to discover what a Lunch and Learn Program truly is, the types of topics, how to create and run a program, and then how to evaluate one. -
GDPR Readiness: Getting the Message Out
R599.00 Ex.VAT 15%In this one-day course, you will learn: about internal communication methods, about privacy training, and promoting a good privacy culture,about the elements of a good customer privacy policy, how to write and design a cookie banner disclaimer for your website, and how to design a privacy-compliant web form. -
From Boss to Leader
R599.00 Ex.VAT 15%After completing this course, participants will know the characteristics of bad bosses and good leaders, understand how those who hold management positions can develop into good leaders, know the elements of leading by example, understand the importance of good communication and effective feedback, and know how to use emotional intelligence. -
Identifying and Combatting Fake News
R599.00 Ex.VAT 15%After you complete this course you will be able to: define fake news, recognize the difference between fake news and objective reporting, understand the impacts of fake news on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within fake news , and create your own fake news action plan. -
Honing and Delivering Your Message
R599.00 Ex.VAT 15%Learn how to clarify your message and how to present it, successfully communicate your message, and ensure your listeners hear what you want to get across to them with the Honing and Delivering Your Message course. -
Becoming a Progressive Employer: Setting Trends Instead of Following Them
R599.00 Ex.VAT 15%In this course, you will gain an understanding of what being progressive means, and then take time to truly examine this concept through activities and discussion. You will look at the process involved in going from the status quo to being progressive, along with how to develop or enhance a progressive mindset and innovative ideas. The last part of the course involves understanding the importance of a succession plan to a progressive organization. -
Digital Transformation
R599.00 Ex.VAT 15%This course aims to define digital transformation, and provide an understanding of why it matters, as well as take a look at businesses that are successfully undertaking this change. It will also help you begin developing a digital strategy for your own company.
