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Customer Service Training: Critical Elements of Customer Service
R599.00 Ex.VAT 15%This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Microsoft Excel 365: Level 2: Organizing Worksheet Data with Tables
R150.00 Ex.VAT 15%This course covers how to create, format, and modify tables. We also cover using structured references, as well as the subtotal and database functions. -
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Developing a Safety Procedures Manual
R599.00 Ex.VAT 15%This course helps you craft a usable manual for your workplace, or for whatever situation you require one. You will learn about safety procedures and safety procedures templates. Also, this course introduces you to how to organize the steps in a procedure and construct a flowchart. Brainstorming allows you to gather information and you will also look at guidelines for writing procedures and learn about communication aids. -
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Microsoft OneNote Online: Finalizing a Notebook
R150.00 Ex.VAT 15%In this course, students will learn how to finalize a notebook: using proofing tools, how to share and collaborate on notebooks, and how to work with notebook versions in Microsoft OneNote Online. -
Google G Suite Connect and Access Bundle
R450.00 Ex.VAT 15%G Suite is Google’s online-only office productivity suite. It is comprised of Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, Google Calendar, and more. This course is intended to help all novice G Suite users get up to speed quickly. We will cover how to use Gmail, Google Calendar, Google Forms, Google Hangouts, and Google Plus. -
Microsoft Access 365: Level 2: Implementing Advanced Form Design
R150.00 Ex.VAT 15%This course takes a look at several topics to increase your students’ knowledge of Access 365. Here, students will learn how to add controls to forms, set form controls, create subforms, Organize Information with Tab Pages, Enhance Navigation with Forms, Format a Form, and Apply Conditional Formatting. -
Project Management Bundle
R599.00 Ex.VAT 15%This course bundle consists of Project Management Fundamentals, Intermediate and Advanced. -
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Excel 2016 Level 3: Importing and Exporting XML Data
R150.00 Ex.VAT 15%XML (Extensible Markup Language) is a commonly used programming language that is frequently used to describe data. As such, you may find yourself needing to import and/or export XML data to and from Excel. Over the course of this topic, you will learn about these tasks. -
Microsoft Excel 2016 VBA Bundle
R450.00 Ex.VAT 15%Use Visual Basic for Applications (VBA), to automate many tasks that one will encounter while using Excel 2016. -
Conference and Event Management
R599.00 Ex.VAT 15%In this course, you will learn all the essentials of event planning, including setting objectives, budgeting, using committees, advertising, choosing a venue, selecting a menu, developing takeaway items, gathering feedback for the plan, hosting the event, and evaluating how it all went. -
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Business Process Management
R599.00 Ex.VAT 15%To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered. -
Collaboration
R599.00 Ex.VAT 15%Collaboration is a skill that is utilized with one or more people to produce or create a result or shared goal. Everyone in the group has a shared vision or outcome. The group not only has to work together, they must think together, and the product comes from group effort. Collaborators are equal partners. Do we know what it takes to achieve successful collaboration with colleagues? What are the importance and benefits of collaboration in the workplace and how can employers create a collaborative environment and reward employees for collaborative efforts? -
Creating Successful Staff Retreats
R599.00 Ex.VAT 15%In this course you are going to learn a comprehensive approach to crafting a successful staff retreat for your organization. You are going to look at why retreats are conducted, look at retreat undertaking categories and then advance to the development and presentation of retreat activities. Your retreat education doesnt stop there as you are also going to learn how to identify the critical elements of a staff retreat and you will learn to create a planning checklist and about the keys of running a retreat. When the retreat is over, your responsibilities arent, you need to evaluate how things went so you will learn how to create an evaluation and follow up. -
Workplace Health and Safety: The Supervisor’s Role and Responsibilities
R599.00 Ex.VAT 15%At the end of this course you are going to be able to understand the employers and supervisors responsibilities for workplace health and safety and you will also learn about, and understand, the three rights of workers. You will learn about Health and Safety Committees, employee orientation checklists, health and safety training for employees, and the importance of communicating health and safety information. -
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Business Ethics for the Office
R599.00 Ex.VAT 15%In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlbergs six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Microsoft Skype for Business 2016
R699.00 Ex.VAT 15%Microsoft Skype for Business 2016 is an instant messaging platform that includes voice calling, video conferencing, and a variety of collaboration features. This course is intended to help learners use Skype for Business 2016 to communicate with their colleagues in different ways. By the end of this course, learners should feel ready to use Skype for Business 2016 to send instant messages and participate in audio and video calls. Also, they should be able to customize Skype for Business to suit their needs. -
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Prospecting for Leads Like a Pro
R599.00 Ex.VAT 15%This course will teach you how to identify your target market, use a prospect dashboard, and set goals. You will also learn how to find prospects through networking, trade shows, lost accounts, and cold calls. -
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Workplace Ergonomics: Injury Prevention Through Ergonomics
R599.00 Ex.VAT 15%In this course, you will learn how to identify, assess, and resolve ergonomic issues. You will also learn about basic ergonomic principles for sitting, standing, lifting, transporting items, and using tools. Ergonomic environments and workstations will also be covered. -
Microsoft SharePoint 2016 For Site Owners Bundle
R450.00 Ex.VAT 15%Microsoft SharePoint 2016 course is a collaboration platform that allows multiple users to share documents, exchange ideas, and work together.