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Excel 2016 Level 2 – Visualizing Data with Charts
R150.00 Ex.VAT 15%While pure data can be analyzed by those familiar with this data and the tools that Excel provides, sometimes you need graphical assistance to help interpret it. Additionally, charts are an enormous help when people do not have time to study the data and only need a brief overview of the relevant information. Over the course of this topic, you will learn how to create charts of different types, using different methods in Excel 2016. -
Customer Service Training: Managing Customer Service
R599.00 Ex.VAT 15%In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Microsoft PowerPoint 365: Level 1: Developing a PowerPoint Presentation
R150.00 Ex.VAT 15%This course covers the key steps in developing a PowerPoint presentation: selecting a presentation type, building the presentation itself, laying out the presentation, editing text, and viewing and navigating the presentation. -
Active Listening
R599.00 Ex.VAT 15%In this course, you will learn what active listening is and what qualities active listeners have. Youll also learn how to manage your body language, create a positive listening attitude, encourage conversation, build relationships, and get over listening roadblocks. -
Microsoft Access 365: Level 2: Using Advanced Database Management
R150.00 Ex.VAT 15%Some advanced database management skills come under scrutiny in this course. Topics in this course teach students how to: link tables to external data sources, manage a database, determine object dependency, document a database, and analyze the performance of a database. -
Six Sigma: Entering the Dojo
R599.00 Ex.VAT 15%Once you complete Six Sigma: Entering the Dojo your skills in this practical area of business improvement will be prepped and practiced enough to apply them in the real world. You are going to learn about the basics of Six Sigma and about various improvement tools. You will follow that up with a look at management tools for generating ideas. A look at continuous improvement is next on the agenda and the course concludes with a consideration of customer relationships. -
Basic Business Management: Boot Camp for Business Owners
R599.00 Ex.VAT 15%This course will give you all the skills that you need as a new business owner. Youll learn how to develop your organizational chart, manage operations, speak knowledgeably about finance, hire the right people, build your brand, market your product online and offline, complete a strategic plan and a succession plan, and build your customer base. Youll also learn the basics of leadership and tips for taking your business to the next level. -
Identifying and Combatting Fake News
R599.00 Ex.VAT 15%After you complete this course you will be able to: define fake news, recognize the difference between fake news and objective reporting, understand the impacts of fake news on your organization, examine proactive strategies and how they work, learn reactive strategies and why they are essential, discover opportunities for promotion and growth within fake news , and create your own fake news action plan. -
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Microsoft Word 365: Level 2: Using Mail Merge
R150.00 Ex.VAT 15%This course begins by discussing simple mail merges, moves on to creating envelopes and labels, and finishes by learning how to create a data source from scratch. -
Overcoming Objections to Nail the Sale
R599.00 Ex.VAT 15%In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well. -
Microsoft Word 365: Level 2: Creating Custom Graphic Elements
R150.00 Ex.VAT 15%Several other types of graphics are discussed in this module, including text boxes, shapes, WordArt, and SmartArt. -
Negotiating for Results
R599.00 Ex.VAT 15%In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing. -
Microsoft Excel 365: Level 2: Analyzing Data with Logical and Lookup Functions
R150.00 Ex.VAT 15%In this course, students will learn how to use text functions to manage and manipulate text, as well as date functions to return date information. Additionally, they will learn about the many different financial functions that are available and how they operate.