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Call Center Training: Sales and Customer Service Training for Call Center Agents
R599.00 Ex.VAT 15%In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Microsoft Word 365: Level 1: Proofing a Document
R150.00 Ex.VAT 15%This course entails proofing documents: students will learn about some of the tools on the Review tab, including spell check, the thesaurus, the translator, and word count. The Researcher, Smart Lookup, the Research Options dialog box and, how to use the Accessibility Checker are also looked at. -
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Microsoft Word 365: Level 1: Adding Graphics
R150.00 Ex.VAT 15%This course teaches about adding graphics to a Word document, which involves inserting symbols and special characters, and adding images and other media. -
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Process Improvement with Gap Analysis
R599.00 Ex.VAT 15%You will learn how to embrace Process Improvement with Gap Analysis during this course which provides you with the knowledge of what gap analysis is, examples, templates, and the guidance to implement an analysis in your situation. -
Microsoft Teams 365 Bundle
R899.00 Ex.VAT 15%This course is intended to help all users get started with Teams, use messages and channels, communicate in different ways, and customize Teams settings. By the end of this course, users should be comfortable using the Teams app in their day-to-day workflow. -
Tough Topics: Talking to Employees about Personal Hygiene
R599.00 Ex.VAT 15%This course has two major themes. First, well give you a customizable framework for having tough conversations. Then, well look at some common tough conversations that come up, including body odor, flatulence, poor clothing and hair decisions, and bad breath. -
Generation Gap: Closing the Gap in the Workplace
R599.00 Ex.VAT 15%During this course, you will consider whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. You will learn about the various types of generations and how human resource practices can bridge the gap.