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Microsoft Access 365: Level 1: Joining Tables
R150.00 Ex.VAT 15%Joining tables is the subject of this course, with lessons on creating query joins and working with subdatasheets and subqueries. There are many ways that you can join tables and their contained data. In this lesson, creating basic query joins, as well as joining tables that do not have a common field are covered. Students will become comfortable working with self-joins, subdatasheets and, also creating basic subqueries using SQL. -
Telemarketing: Using the Telephone as a Sales Tool
R599.00 Ex.VAT 15%In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You will also learn how telemarketing can add to your sales strategy. -
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Business Process Management
R599.00 Ex.VAT 15%To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
R599.00 Ex.VAT 15%In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
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Microsoft PowerPoint 365: Level 1: Getting Started
R150.00 Ex.VAT 15%Students will learn how to log into Office 365 and launch PowerPoint before delving into how to create, edit and view presentations. Using Tell Me and how to access advanced help options are also covered. -
Microsoft Outlook 2016 Level 2 Bundle
R450.00 Ex.VAT 15%It will help users get up to speed on the various Outlook 2016 features and become familiar with its more advanced options. This course shows how to configure advanced message options, use advanced message management options, manage activities using tasks, edit electronic business cards, share your workspaces with others, manage Outlook data files, among other topics. -