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Introduction to HTML and CSS Coding Part 2: How to Position Content
R199.00 Ex.VAT 15%In this lesson, we will tackle how to position our HTML content with two different CSS properties: float and inline-block. -
Microsoft Word Online: Working with Images
R299.00 Ex.VAT 15%In this course students will learn how to work with images. Manipulating images - inserting, resizing and adjusting their appearance are the main focus of this course. -
Microsoft Word 365: Level 1: Adding Graphics
R150.00 Ex.VAT 15%This course teaches about adding graphics to a Word document, which involves inserting symbols and special characters, and adding images and other media. -
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Managing Difficult Conversations
R599.00 Ex.VAT 15%This course will give you an eight-step process for a difficult conversation, as well as some things to consider when deciding to have the conversation (such as your desired outcome, the time and place, and how to stay safe). Youll also learn how to speak persuasively, ask good questions, and listen actively. -
Excel 2016 Level 2 – Organizing Worksheet Data with Tables
R150.00 Ex.VAT 15%This course covers how to create, format, and modify tables. We also cover using structured references, as well as the subtotal and database functions. -
Excel 2016 Level 2 – Enhancing Workbooks
R150.00 Ex.VAT 15%Your workbooks can be customized in a number of different ways. Over the course of this topic, we will focus on customization through the addition of comments, hyperlinks, watermarks, and background pictures. -
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Working with the Media: Creating a Positive Working Relationship
R599.00 Ex.VAT 15%You are going to have a good grasp of the interview process when you are done of this course, from the perspective of a regular citizen or as a professional spokesperson. In addition to speaking to the media, youre going to learn how to pass your message along via a press release or media package. Libel and slander will come under consideration as well as various types of media outlets and the concept of a professional relationship with the media versus a personal one. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
R599.00 Ex.VAT 15%In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Measuring Training Results
R599.00 Ex.VAT 15%In this course, you will learn how to measure training results using Donald Kirkpatricks four-level evaluation model. You will also learn about essential tools and techniques, including cost-benefit analysis and return on investment. -
Business Leadership: Becoming Management Material
R599.00 Ex.VAT 15%The first part of this course will teach you about Peter Senges five learning disciplines: personal mastery, mental models, shared vision, team learning, and systems thinking. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. In addition to these leadership models, basic skills (such as building trust, managing change, personal productivity, resolving conflict, solving problems, and leading meetings) will also be covered.