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Negotiating for Results
R599.00 Ex.VAT 15%In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing. -
Microsoft Teams 365: Using Other Communication Tools
R199.00 Ex.VAT 15%Students will learn about some of the other communication tools in Teams. Using chat, making audio and video calls, managing meetings and, managing files are all covered in this course. -
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Story Marketing for Small Businesses
R599.00 Ex.VAT 15%Story marketing is the process of attracting and engaging customers through story – their story, rather than yours. Instead of the ‘buy our product’ messages of typical marketing campaigns, story marketing tells the customer story and motivates them to connect with your company as a solution to their problem or a way to a better life. This course will highlight the essentials of story marketing for your small business: story marketing tools, storytelling basics, and how to write and refine your own story for marketing to your target audience. -
Customer Service Training: Critical Elements of Customer Service
R599.00 Ex.VAT 15%This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Microsoft Access 365: Level 1: Query a Database
R150.00 Ex.VAT 15%This course examines how to query a database: joining data from different tables into a query, sorting and filtering data in a query, and performing calculations in a query. -
Microsoft Access 365: Level 1: Getting Started with Access
R150.00 Ex.VAT 15%In this course, students will learn how to get started with Microsoft Access, along with the components that are included in a database, such as opening and creating basic databases, as well as creating simple forms. They will also become familiar with the various objects that make up a database and how to use database templates. -
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Word 2016 Level 1 – Managing Lists
R150.00 Ex.VAT 15%In this course students will learn how too sort texts and fields, renumbering options for ordered lists, manage and customize lists. -
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Project Management: All You Need to Know
R599.00 Ex.VAT 15%Upon completion of this course you will have developed valuable new skills that will allow you to competently manage a project. You will come away from this course knowing about project management basics and how to being project planning. You will learn about the project life cycle and project planning documents. Youll learn about communications and how to deal changes and project tracking and also how to conduct status meetings. The course wraps up with a look at closing your project.