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Call Center Training: Sales and Customer Service Training for Call Center Agents
R599.00 Ex.VAT 15%In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
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Writing Reports and Proposals
R599.00 Ex.VAT 15%To begin this course, you will learn about the four stages of report writing: investigating, planning, writing, and revising. Youll also learn about the ten steps of proposal writing, as well as using headings, adding visual aids, writing persuasively, and sourcing material. -
Lean Process Improvement
R599.00 Ex.VAT 15%This course will teach you the foundations of Lean through the Toyota precepts and the five critical improvement concepts (value, waste, variation, complexity, and continuous improvement). Then, you will learn about tools to perform continuous improvement in your organization, including 5S, 5W-2H, PDSA, DMAIC, Kaizen, Genchi Genbutsu, and Lean data mapping methods. -
Creating Winning Webinars: Getting Your Message Out
R599.00 Ex.VAT 15%This course is going to teach you to understand what webinars are and why they are important. You will also learn best practices for implementation and development of webinars. You are going to learn the appropriate structure and platform for your webinar and also how to outline a webinar. -
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Microsoft Word 365: Part 1: Controlling Page Appearance
R150.00 Ex.VAT 15%In this course, you will learn about controlling page appearance. This includes applying page borders and colors, adding watermarks, adding headers and footers, and controlling layout. -
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Excel 2016 Level 2 – Enhancing Workbooks
R150.00 Ex.VAT 15%Your workbooks can be customized in a number of different ways. Over the course of this topic, we will focus on customization through the addition of comments, hyperlinks, watermarks, and background pictures. -
Excel 2016 Level 2 – Creating Advanced Formulas
R150.00 Ex.VAT 15%In this course, students will learn how to use range names in formulas and functions, as well as how to use specialized functions. -
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Microsoft PowerPoint 365: Level 1: Developing a PowerPoint Presentation
R150.00 Ex.VAT 15%This course covers the key steps in developing a PowerPoint presentation: selecting a presentation type, building the presentation itself, laying out the presentation, editing text, and viewing and navigating the presentation. -
Microsoft PowerPoint 365: Level 1 Bundle
R450.00 Ex.VAT 15%PowerPoint 365 Online is a cloud-based version of Microsoft’s presentation software. It is part of Office 365, Microsoft’s cloud-based product offering. This course is intended to help all users get up to speed quickly with PowerPoint 365 Online. By the end of this course, students should be comfortable using PowerPoint 365 Online to create a presentation with a variety of features. -
Microsoft PowerPoint 365: Level 1: Working with SmartArt
R150.00 Ex.VAT 15%In this module, students will learn about SmartArt and how versatile it is. They will become familiar with building and customizing a SmartArt diagram, creating modifying and editing.