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Understanding and Coping with the COVID-19 Pandemic
R599.00 Ex.VAT 15%The COVID-19 pandemic is affecting people around the world, resulting in health care systems being overwhelmed, people being confined to their homes, restrictions on travel, and the closure of businesses and industries. Because of this, many people are struggling with uncertainty and fear. This course aims to combat this by helping people understand the situation, and what they can do to protect themselves and others, while looking after their mental wellness. -
Excel 2016 Level 2 – Visualizing Data with Charts
R150.00 Ex.VAT 15%While pure data can be analyzed by those familiar with this data and the tools that Excel provides, sometimes you need graphical assistance to help interpret it. Additionally, charts are an enormous help when people do not have time to study the data and only need a brief overview of the relevant information. Over the course of this topic, you will learn how to create charts of different types, using different methods in Excel 2016. -
Measuring Training Results
R599.00 Ex.VAT 15%In this course, you will learn how to measure training results using Donald Kirkpatricks four-level evaluation model. You will also learn about essential tools and techniques, including cost-benefit analysis and return on investment. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
R599.00 Ex.VAT 15%In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
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Microsoft Excel 365: Level 2: Analyzing Data with Logical and Lookup Functions
R150.00 Ex.VAT 15%In this course, students will learn how to use text functions to manage and manipulate text, as well as date functions to return date information. Additionally, they will learn about the many different financial functions that are available and how they operate. -
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Building Relationships for Success in Sales
R599.00 Ex.VAT 15%This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network. -