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Business Process Management
R599.00 Ex.VAT 15%To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered. -
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Microsoft Word 365: Level 2: Controlling Text Flow
R150.00 Ex.VAT 15%The four main techniques for controlling text flow are discussed in this module: setting paragraph options, using section breaks, formatting text as columns, and linking text boxes. -
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Microsoft PowerPoint 365: Level 1: Working with Images and Shapes
R150.00 Ex.VAT 15%This Microsoft PowerPoint 365 course examines how to insert graphics; modify and format objects; and adjust image appearance. -
Google G Suite Bundle
R799.00 Ex.VAT 15%G Suite is Google’s cloud based, online-only office productivity suite. Among the apps included are Gmail, Google Drive, Google Docs, Google Sheets, Google Slides, and Google Calendar. No previous experience with Google G Suite or any of its component apps is required. This course is designed to help all new G Suite users to build their competency quickly. You will discover how to log into a G Suite account, navigate its interface, and use its component apps to complete common productivity tasks. -
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Microsoft Outlook 365: Level 1: Getting Started With Outlook 365
R150.00 Ex.VAT 15%Microsoft Office Outlook 365 is a powerful and easy-to-use email client and scheduling manager. Outlook is used in many organizations worldwide and it has become one of the most commonly used email client software products on the market. While the incredible number of features that are available in this latest version of Outlook may seem daunting at first, once we cover the basics of working with it, you will be well on your way to becoming an Outlook master. In this course, students will learn how to navigate the Outlook interface, perform basic e-mail functions, and use Outlook help (including the new Tell Me feature). -
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Public Speaking: Speaking Under Pressure
R599.00 Ex.VAT 15%This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. Youll focus on short responses and learn ways to expand a basic presentation. -
Employee Dispute Resolution: Mediation through Peer Review
R599.00 Ex.VAT 15%In this course, you will learn about the peer review process, which includes a statement being filed, gathering evidence, creating the peer review panel, conducting the peer review hearing, and making a decision.