This course is designed to offer delegates detailed knowledge and information about ITIL® 4 at a Foundation (understanding) level.
The course has been directly aligned to the ITIL® 4 Foundation syllabus as published by Axellos™ in preparation for delegates who chooses to prepare themselves for the ITIL® 4 Foundation Exam and delivers the following context:
- Provide readers with an understanding of the ITIL® Service Management framework and its evolution to adopt modern technologies and especially modern ways of working.
- Explain the concepts of the Service Management framework in support of candidates studying towards the ITIL 4 exam.
- Act as a reference guide that practitioners can use in their work, further studies and professional development.
This course is in direct alignment with the Axelos ITIL Foundation Manual as published by TSA (The Stationary Office) and was used as the main source for the production of this manual.