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Customer Service Training: Critical Elements of Customer Service
R599.00 Ex.VAT 15%This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Excel 2016 Level 2 – Inserting Graphics
R150.00 Ex.VAT 15%While the default appearance of your worksheets can be quite plain, Excel offers you access to a variety of graphical objects that you can use to enhance their visual appeal. Over the course of this topic, you will learn all about the various different types of graphical objects that you can add to your worksheets, as well as the various contextual tabs that are used to work with them. -
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Creating a Positive Work Environment
R599.00 Ex.VAT 15%Here you will learn how to recognize a positive work environment and understand the key elements that are needed to create one. You will also discover what you can do personally to build on in your workplace and figure out what type of team player you are. Along the way you will be shown the importance of effective workplace relationships in creating and maintaining a positive environment at work. You will also reveal your personal strengths and weaknesses in working cooperatively and your preference for dealing with workplace conflict. -
Microsoft PowerPoint 365: Level 1: Developing a PowerPoint Presentation
R150.00 Ex.VAT 15%This course covers the key steps in developing a PowerPoint presentation: selecting a presentation type, building the presentation itself, laying out the presentation, editing text, and viewing and navigating the presentation. -
Marketing and Sales
R599.00 Ex.VAT 15%In this course, you will learn effective, low-cost, and non-cost strategies to improve sales, develop your companys image, and build your bottom line. -
Microsoft PowerPoint 2016 Level 2 Bundle
R450.00 Ex.VAT 15%This course covers advanced topics that allow users to get the most of this software, whether they are beginners or experts. Students will cover how to modify the PowerPoint Environment, customizing design templates, adding SmartArt to a presentation, and customizing a slide show. -
Customer Service Training: Managing Customer Service
R599.00 Ex.VAT 15%In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
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Skills for the Administrative Assistant
R599.00 Ex.VAT 15%In this course, youll learn about the elements of a professional attitude, including dressing appropriately, developing a positive outlook, being assertive, and communicating well. Youll also learn some fundamental skills for administrative assistants, such as writing letters, managing your time, saying no, working with others, and dealing with stress. All of these tools will help you achieve your goals and help the people that you support achieve their goals, too. -
Microsoft PowerPoint Online: Getting Started
R150.00 Ex.VAT 15%In this course, students will learn how to login to Office 365, launch PowerPoint Online, and identify the components of the interface. How to create, edit and view presentations, and how to use the help tools to answer any questions are also covered. -
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