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Problem Solving and Decision Making
R599.00 Ex.VAT 15%In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions. -
Anger Management: Understanding Anger
R599.00 Ex.VAT 15%This course will help you identify how anger is affecting you. You will also learn about the anger process, trigger thoughts, behavior types, and coping strategies. -
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KYC and AML – Basic
R699.00 Ex.VAT 15%The course is designed to raise awareness by explaining what is “Know Your Customer” and why it matters. On completion of the course, you will be able to understand and explain the impact of money laundering and terrorist financing on our society, explain the basics of KYC and Anti-Money Laundering (AML) and how government is stepping up its efforts to combat money laundering. -
Microsoft Excel 365: Level 1: Finalizing Workbooks
R150.00 Ex.VAT 15%In this course, you will learn about finalizing workbooks, including the use of comments, managing worksheets, and changing view options. -
Excel 2016 Level 2 – Enhancing Workbooks
R150.00 Ex.VAT 15%Your workbooks can be customized in a number of different ways. Over the course of this topic, we will focus on customization through the addition of comments, hyperlinks, watermarks, and background pictures. -
Microsoft Excel Online: Getting Started
R150.00 Ex.VAT 15%In this course, learn how to get started with Microsoft Excel Online - Logging in, launching the application, and creating a new workbook, along with becoming familiar with terminology, how to navigate, how to manage workbooks and how to get help. -
Knowledge Management
R599.00 Ex.VAT 15%In this course, you will learn what knowledge is, what knowledge management is, how tacit and explicit knowledge are different, and the business benefits that knowledge management can bring. Then, you will learn about the knowledge management mix (which includes people, technology, and process) as well as a four step process for building your knowledge management framework. You will also learn about four knowledge management models: Bukowitz and Williams KM Process Framework, Gamble and Blackwells knowledge management matrix, Bothas process model, and Nonaka and Takeuchis spiral model. Implementation aspects, such as knowledge management teams, post-mortem plans, KMBOKs, Chief Knowledge Officers, and pilot programs, are covered as well.