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Customer Service Training: Managing Customer Service
R599.00 Ex.VAT 15%In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
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Microsoft 365 Outlook Level 1: Managing Your Messages
R150.00 Ex.VAT 15%As you continue to use Outlook 365 to manage emails, you may find that your inbox will quickly fill up. Without any way to differentiate important messages or identify messages that require follow-up, you can waste a lot of time. In this unit, you will learn about the various features in Outlook 365 that you can use to manage messages, using tags, flags, and other commands, as well as organizing messages using folders. -
Microsoft Access 2016 Level 1 and Level 2 Bundle
R799.00 Ex.VAT 15%Learn how to create, maintain and manage a database management system through Microsoft Access 2016. These courses will start you from the beginning of database management, up until the advanced creations of forms, and pages. -
Collaboration
R599.00 Ex.VAT 15%Collaboration is a skill that is utilized with one or more people to produce or create a result or shared goal. Everyone in the group has a shared vision or outcome. The group not only has to work together, they must think together, and the product comes from group effort. Collaborators are equal partners. Do we know what it takes to achieve successful collaboration with colleagues? What are the importance and benefits of collaboration in the workplace and how can employers create a collaborative environment and reward employees for collaborative efforts? -
Introduction to HTML and CSS Coding Part 2 Bundle
R899.00 Ex.VAT 15%Introduction to HTML and CSS Coding Part 2 builds on what was learned in Part 1, providing more knowledge about how to build a website. The course teaches why performance and organization are important, along with how to position content for a website on any given page. -
Purchasing and Procurement Basics
R599.00 Ex.VAT 15%In this course, you will learn the basics of purchasing and procurement. Youll receive an introduction to the supply chain, the purchasing cycle, and basic purchasing tools. Youll also learn about the competitive bidding process, how to manage supplier performance, risk management techniques, and ways to build relationships. -
Overcoming Objections to Nail the Sale
R599.00 Ex.VAT 15%In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well. -
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Excel 2016 Level 3: Importing and Exporting XML Data
R150.00 Ex.VAT 15%XML (Extensible Markup Language) is a commonly used programming language that is frequently used to describe data. As such, you may find yourself needing to import and/or export XML data to and from Excel. Over the course of this topic, you will learn about these tasks.