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Skype for Business Bundle
R1,200.00 Ex.VAT 15%Microsoft Skype for Business is an instant messaging tool, but it is also much, much more. This application facilitates voice and video calling and recording, but also some powerful collaborative features such as screen and program sharing. Over the span of 12 modules students will learn the ins and outs of Skype for Business with the Core Essentials course. The modules cover the basics, presence and location, contacts, alerts, instant messages, audio and video calls, Skype for Business meetings, presenting with Skype for Business, advanced settings, and using Skype for Business on the notification area. -
Microsoft Word 365: Level 1: Adding Graphics
R150.00 Ex.VAT 15%This course teaches about adding graphics to a Word document, which involves inserting symbols and special characters, and adding images and other media. -
Microsoft Access 365: Level 2: Distributing and Securing a Database
R150.00 Ex.VAT 15%In this course, students will learn about the many ways that you can distribute and secure a database. Topics covered are splitting a database, as well as implementing many of the security strategies that are available in Access. Students should feel comfortable converting a database into the ACCDE format and be able to package and digitally sign a database for distribution. -
Customer Service Training: Managing Customer Service
R599.00 Ex.VAT 15%In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
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Cybersecurity: Fundamentals for Employees
R599.00 Ex.VAT 15%Cyberattacks are increasing at an alarming rate. Radware reported that there were 2.3 billion data breaches in 2018 – almost three times more than the year before – which cost companies about $600 billion. Most companies have installed firewalls and other cyber defenses to stop cyberattacks, but they are not foolproof. In fact, one of the key risk factors in cyberattacks is human error. A recent Intel Security survey found that 97 per cent of people could not identify all the phishing emails in a sample of 10 emails. -
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Telemarketing: Using the Telephone as a Sales Tool
R599.00 Ex.VAT 15%In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. You will also learn how telemarketing can add to your sales strategy. -
Microsoft Excel 365: Level 2: Visualizing Data with Charts
R150.00 Ex.VAT 15%Students will learn about the wide variety of charts that are available and how to insert them. They will also learn about the best way to modify and format charts.